Talk to the Editors
Questions about a review, our testing process, or a casino that is not behaving the way we described it? We read every message — methodology questions get answered first.
19+ · T&Cs apply · Play responsibly
Pick the right inbox
Straight to a person, no ticket system. We reply within two business days.
General & methodology questions
Anything about our rankings, scores or the testing process behind them. We answer every methodology question we receive.
hello@newonlinecasinos.caReport a problem with a casino
A listed casino delaying your withdrawal or changing bonus terms? Tell us — verified reports trigger an immediate re-check of the listing.
reviews@newonlinecasinos.caGambling concerns
If gambling has stopped being fun, skip our inbox and reach free, confidential help directly — ConnexOntario answers 24/7.
1-866-531-2600 (ConnexOntario)Frequently Asked Questions
Can you help me get my money back from a casino?
We are not a regulator, but a verified report about a listed casino triggers a re-check — and casinos that fail a payout re-check are delisted. For formal disputes, contact the licence regulator named on the casino's review page.
Can my casino be listed on your site?
Only by passing the same review as everyone else: licence verification, a real-money deposit, a timed withdrawal and our full 25-check process. Listing cannot be bought — see the advertising disclosure.
Do you answer questions about specific bonuses?
Yes. Include the casino, the offer and your province, and we will check the current terms against what we verified in our last review cycle.
I found an error in a review. What happens next?
Corrections are prioritized. We re-verify the disputed fact against the source — regulator registry, cashier test or bonus terms — and update the review with a new verification date.
Where can I get help with problem gambling?
ConnexOntario (1-866-531-2600) is free, confidential and open 24/7, and our responsible-gambling page lists services for every province. Please use those before writing to us — they can actually help.
Prefer to just see the rankings?
Everything we would tell you by email is already documented: methodology, scores and timed payouts on every review.